General Security Careers

Customer Service Professionals

Central Long Island Office

If interested, please email your cover letter and resume to: employment@gensecurity.com

 

Responsibilities:

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

 

Compentencies:

• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency
• Attentive listening skills
• Teamwork Orientation.
• Technical Capacity

 

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Includes:

• Medical and dental benefits
• Paid vacation and holidays
• Casual neat dress code
• Competitive salary

Email your cover letter and resume to: employment@gensecurity.com

Fire and Security Alarm Installer and Service Technician

Albany, NY / Full-time

General Security Inc. has an immediate position available for a Fire and Security alarm technician to join our team.

Our company is consistently nationally ranked in the top 35 in a widely recognized Industry publication, Security Distributing & Marketing Magazine (SDM). The publication ranks the top 100 Security Dealers in the Country on an annual basis.

We have a need for skilled security technicians with industry experience. Salary will be commensurate with experience and skill level. Factory training may be provided on our premier product offerings including but not limited to Interlogix, Qolsys and Honeywell. Candidate duties will include installing and servicing Intrusion/Burglary, Fire & CCTV Systems. Technicians may also work on network based systems, including IP video solutions. Technicians will service, maintain, and install these systems working both independently, and as part of a team. Candidate may work with both commercial and residential accounts and will also be part of our on call rotation.

 

Candidate must be able to perform the following tasks:

• Work with hand tools and power tools
• Work on ladders and or scaffolding
• ability to lift 50 75 lbs. to carry equipment, ladders or tools
• Candidates may be subject to drug test and background check

 

General Security offers a competitive salary and benefits package, which include options of medical, dental, life, disability ins, Aflac., and a 401(K) plan.Company vehicle for transportation to and from jobsites or office will be provided as well as company cell phone

 

Compensation

Salary: $35,000.00 to $75,000.00 /year

Fire and Security Alarm Technician / Installer

General Security Inc. has an immediate position available for a Fire and Security technician to join our team. Our company is consistently nationally ranked in the top 35 in a widely recognized Industry publication, Security Distributing & Marketing Magazine (SDM). The publication ranks the top 100 Security Dealers in the Country on an annual basis.

We have a need for skilled security technicians with industry experience. Salary will be commensurate with experience and skill level. Factory training may be provided on our premier product offerings including but not limited to FCI/Gamewell, Lenel, Pelco and Interlogix and Honeywell. Candidate duties will include installing and servicing Fire, Intrusion/Burglary, & CCTV Systems & Access control. Technicians may also work on network based systems, including IP video solutions, or network based access control solutions. Technicians will service, maintain, and install these systems working both independently, and as part of a team. Candidate may work with both commercial and residential accounts and will also be part of our on call rotation.

 

Candidate must be able to perform the following tasks:

• Work with hand tools and power tools
• Work on ladders and or scaffolding
• Ability to lift 50-75 lbs. to carry equipment, ladders or tools
• Candidates may be subject to drug test and background check

 

Required Experience:

Security Alarm Technician, Fire alarm Technician: 1 year

 

Job Type:

Full-time

 

Required license or certification:

Valid Drivers License

 

Required education:

Associate

 

Compensation:

General Security offers a competitive salary and benefits package, which include options of medical, dental, life, disability ins, Aflac., and a 401(K) plan. Company vehicle for transportation to and from jobsites or office will be provided as well as company cell phone.

 

Collections Specialist

Long Island-based security alarm company is looking for experienced collectors. Alarm experience is helpful, but not necessary. Some evening and weekend hours required. Full- and part-time positions available. Strong customer service skills required.

 

Candidate must be able to perform the following tasks:

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts.
• Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Accountable for reducing delinquency of assigned accounts.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with other departments regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

 

Essential Functions:

• Regular reporting to direct supervisor.
• Regular Customer Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• High volume phone calls to assigned delinquent customers.
• Manage customers on the hold report
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Provide excellent & considerate customer service.
• Participate in team planning meetings.
• Meet defined department goals and activity metrics.

 

Compensation:

This is an hourly position with rate to be based on experience. Please include minimum acceptable hourly rate in your correspondence; replies without such information will not be acknowledged.

Service Technicians

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating problems and issues the customer may have regarding a security system. The Residential Service Technician satisfies customers in a professional manner.

 

Requirements:

• Locate and alleviate trouble with damaged equipment or wiring.
• Install new equipment, repair or replace inoperative equipment and test for operation.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Understand security, Video and access systems

 

Education / Work Experience Required:

• High school diploma or equivalent, technical trade school a plus.
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

 

Core Competencies:

• Excellent communication skills.
• Valid driver’s license required.

Alarm Installation Technician

Buffalo, NY / Full-time

General Security Inc. has an immediate position available for a Fire and Security alarm technician to join our team.

Our company is consistently nationally ranked in the top 35 in a widely recognized Industry publication, Security Distributing & Marketing Magazine (SDM). The publication ranks the top 100 Security Dealers in the Country on an annual basis.

We have a need for skilled security technicians with experience. Salary will be commensurate with experience and skill level. Factory training may be provided on our premier product offerings including but not limited to Firelite/Silent Knight, Lenel, Interlogix and Honeywell. Candidate duties will include installing and servicing Access control, Fire, Intrusion/Burglary, & CCTV Systems. Technicians may also work on network based systems, including IP video solutions, or network based access control solutions. Technicians will service, maintain, and install these systems working both independently, and as part of a team. Candidate will also be part of our on call service rotation.

 

Candidate must be able to perform the following tasks:

• Work with hand tools and power tools
• Work on ladders and or scaffolding
• ability to lift 50 75 lbs. to carry equipment, ladders or tools
• Candidates may be subject to drug test and background check

 

General Security offers a competitive salary and benefits package, which include options of medical, dental, life, disability ins, Aflac., and a 401(K) plan. Salary range depends on experience level.

Company vehicle for transportation to and from jobsites or office will be provided as well as company cell phone.

 

Compensation

Salary: $15.00 to $26.00 /hour

Smart Home Security Consultant

If interested, please email your cover letter and resume to: employment@gensecurity.com

 

Responsibilities:

As a Smart Home Security Consultant, we look for a team oriented, highly motivated individual with a strong work ethic, a high degree of integrity and an entrepreneurial attitude. You must also have strong time-management and organizational skills. The position requires solid communication, interpersonal and presentation skills, with the ability to establish rapport and credibility with customers.

 

Compentencies:

• Previous sales experience preferred, but not necessary
• Good sales skills, particularly with strong up selling and closing abilities
• Ability to generate leads via prospecting and networking
• Strong customer service skills
• Ability to consistently meet and exceed sales quotas
• Willingness and ability to learn
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy personality and a fun and positive attitude
• Ability to work a flexible schedule, including some evenings and Saturdays
• Passion for technology
• Experience with CRM system

 

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

We Provide:

• On-going Sales, product training and support
• Medical Benefits
• Cell phone
• Base salary plus commission
• Fuel allowance
• 401K
• Contests, incentive bonuses
• Performance Awards
• Six figure potential

Email your cover letter and resume to: employment@gensecurity.com